Get Help
Seek help. Get help.
Has your lottery play lost its fun? It might be time to check yourself. We’ve got more information on when and how to ask for help for you or a loved one.

Help is Here.
Lottery purchases sometimes can get out of hand. When things go wrong, we can help you make them right. You can call, text, or chat with a trained licensed clinician, willing to listen, counsel, and support you in your time of need, for free. It’s all confidential.
We can help. Please call the Problem Gambling Helpline at 877-718-5543.
Text: morethanagamenc to 53342
or visit morethanagame.nc.gov
Setting limits is part of playing smart! And the Lottery has tools to help, so when you play you’re in control and calling the shots.
Set deposit limits.
When you play lottery games online, you have the option to set deposit limits for play. If you decrease your deposit limit, the change will be effective immediately and an increase to your deposit limit will be effective after 48 hours.
Set loss limits.
When you play lottery games online, you have the option to set a limit on losses. Login to your online account and go to “My Account,” select “Daily loss limit,” enter a value, and submit. It’s a smart way to draw a line and never cross it.
Time to stop playing?
When you play lottery games online, you have the option to exclude yourself from playing. You can choose to block play temporarily or to permanently exclude yourself by contacting the NCEL Online Play Support Center at 1-866-934-0289.
Help a Friend in Need
If you know of a friend or family member that might have a problem, the best thing you can do is speak up. Your words and actions make a difference. If you do not know where to start, that’s completely normal. The good news is that there are plenty of resources available to help.
A good place to start is by calling, texting, or chatting with a trained, licensed clinician. Help is available 24 hours a day, seven days a week.
Talk: 877-718-5543
Text: morethanagamenc to 53342
Online Chat:
If you’re going to have the initial conversation with a friend or family member, it can be hard. Here are some tips to help.
Understand the problem.
Look for support.
Encourage them to seek help.
Support their efforts.
Remember, you’re being a good friend by reaching out.
Take the Quiz
What does a potential gambling problem look like?
Not all people who gamble have a problem, but sometimes it’s hard to determine if you do. To help, answer the following 10 questions.
So Many Ways to See If You Won
It’s never been easier to check your tickets to see if you have a winner. Download the NC Lottery Official Mobile App and scan your tickets or use a Ticket Checker at a NC Education Lottery retail location.